Zalakaros Spa Hotel

Guests at Hotel Freya Zalakaros can expect clear, simple policies covering check-in, cancellation, children, and payment for a stress-free stay.

Check-in and Check-out

Check-in: From 14:00 onwards. Guests are welcomed at the reception with required identification.

Check-out: Until 10:00. Late check-out is subject to availability and may include an additional charge.

Identification & Age Requirement

All guests must present a valid photo ID upon arrival. The property accepts adults of legal age for reservations; minors must be accompanied by a responsible adult.

Cancellation & Prepayment

Policies vary depending on the room type and chosen rate. Flexible options often allow free cancellation within the stated window, while non-refundable bookings carry full charges.

Children & Extra Beds

Children of all ages are welcome. Availability of extra beds or cots depends on the room category and must be confirmed by the hotel in advance. Extra charges may apply.

Pets

Pets are not allowed, maintaining allergy-friendly rooms and a clean environment for all visitors.

Smoking Policy

The property is a non-smoking hotel. Designated smoking areas may be available outdoors.

Payment & Deposits

Accepted payment methods include major credit cards and cash. Some bookings may require prepayment, and a deposit may be requested on arrival to cover incidentals.

Accessibility

The hotel offers elevator access and facilities designed to support guests with reduced mobility.